Return Policy
Return policy for 925 silver jewelry orders: how approved samples, production faults and repeat shipments are handled, and what to report when goods arrive.
How a Claim Is Raised
Raise the claim within the agreed window after delivery, with photographs and the batch or order reference. Because production follows an approved sample, the first comparison is always against that approved piece.
How Claims Are Resolved
Confirmed deviations are resolved by replacement, credit or rework depending on the batch and what the market needs. Batch and inspection records are what make that decision fast rather than a negotiation.
925Sterling silver hallmark on every piece
1–2 daysStock preparation
5–7 daysNew production after approval
OEM / ODMPrivate label ready
Return Questions
What is the claim window?
It is agreed at order stage and stated on the order confirmation.
What if only part of a batch is affected?
Partial deviations are handled on the affected quantity, with the remainder of the shipment released normally.
Related Silver Pages
Send Your Order Brief
Category, centre stone size and target retail price are enough to come back with a costed configuration.
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